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Henry Weintraub
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  • Eugene, OR
  • United States
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Managed Copy Information error
9 Replies

I keep getting the following error every time I try and format my final project in DoStudio Authoring 4.0:  “Error - Could not update the Managed Copy Information”I uninstalled/re-installled and it…Continue

Tags: copy, information, managed, error, authoring

Started this discussion. Last reply by Rob Aubey Sep 30, 2019.

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Rob Aubey replied to Henry Weintraub's discussion Managed Copy Information error
"Hey Carlos, I would try both options. Try a full uninstall / reinstall on the Win 10 system. And try the install on the Win 7 system. You can register the application with the same serial numbers on each system. Good luck, Rob"
Sep 30, 2019
Carlos Velasco replied to Henry Weintraub's discussion Managed Copy Information error
"Hey Rob, Yes we are running Windows 10, so reinstalling wouldn't work then. We do have a Windows 7 floating around, maybe I'll go back and that can be our standalone Blu Ray Builder with no updates."
Sep 30, 2019
Rob Aubey replied to Henry Weintraub's discussion Managed Copy Information error
"Hello Carlos, As has been mentioned, this error / issue has been hard to identify. Are you running Windows 10 OS on your system? It is possible that the old DSA mux engine will continue to throw this error on Windows 10 systems that have been…"
Sep 29, 2019
Carlos Velasco replied to Henry Weintraub's discussion Managed Copy Information error
"Thanks! will be doing that this weekend."
Sep 26, 2019
Henry Weintraub replied to Henry Weintraub's discussion Managed Copy Information error
"Unfortunately I had to uninstall/reinstall my entire OS to get it to work properly again."
Sep 26, 2019
Carlos Velasco replied to Henry Weintraub's discussion Managed Copy Information error
"I'm receiving that as well. did you find a solution? "
Sep 26, 2019
Henry Weintraub replied to Henry Weintraub's discussion Managed Copy Information error
"Thanks for the input. I may just try re-installing the OS and see if that helps."
Oct 2, 2018
Rob Aubey replied to Henry Weintraub's discussion Managed Copy Information error
"Henry, Another further step to try, when you rerun the full mux, delete the entire projects BD folder before you start the full mux. This way the projects mux files can be fresh and not just over-write older files. Good luck, Rob"
Oct 2, 2018
Rob Aubey replied to Henry Weintraub's discussion Managed Copy Information error
"Hello Henry, I have seen this a few times. It is an erratic issue on some systems. Your comments about re-install the app may work as you have seen. At times, I also have re-engaged the full mux several times until the error doesn't happen.…"
Oct 2, 2018
Henry Weintraub posted a discussion

Managed Copy Information error

I keep getting the following error every time I try and format my final project in DoStudio Authoring 4.0:  “Error - Could not update the Managed Copy Information”I uninstalled/re-installled and it worked for a project or two, but now I’m getting the same error again. I tried the uninstall/re-install method again abut it didn't work this time. Moving the same project to another system with DoStudio works fine. The ISAN number and Managed Copy URL tabs are blank. Any ideas what could be causing…See More
Oct 1, 2018

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