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I keep getting the following error every time I try and format my final project in DoStudio Authoring 4.0:  “Error - Could not update the Managed Copy Information”

I uninstalled/re-installled and it worked for a project or two, but now I’m getting the same error again. I tried the uninstall/re-install method again abut it didn't work this time. Moving the same project to another system with DoStudio works fine. The ISAN number and Managed Copy URL tabs are blank. Any ideas what could be causing this issue?

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Hello Henry,

I have seen this a few times. It is an erratic issue on some systems.

Your comments about re-install the app may work as you have seen. At times, I also have re-engaged the full mux several times until the error doesn't happen. This takes time if your project is a big one. I also would suggest trying a different system and installing DSA. Sounds like you may have tried this as well. 

This issue is not easily identified nor is there a specific step to do to solve it.

The project should mux if you keep trying to get it to run on your preferred system. Or, change to a different system that allows the mux engine to complete.

Best,

Rob

Henry,

Another further step to try, when you rerun the full mux, delete the entire projects BD folder before you start the full mux. This way the projects mux files can be fresh and not just over-write older files.

Good luck,

Rob

Thanks for the input. I may just try re-installing the OS and see if that helps.

I'm receiving that as well. did you find a solution? 

Unfortunately I had to uninstall/reinstall my entire OS to get it to work properly again.

Carlos Velasco said:

I'm receiving that as well. did you find a solution? 

Thanks! will be doing that this weekend.

Hello Carlos,

As has been mentioned, this error / issue has been hard to identify. Are you running Windows 10 OS on your system? It is possible that the old DSA mux engine will continue to throw this error on Windows 10 systems that have been updated to recent versions. As the OS changes, the DSA mux engine base code may have difficulties in completing muxes cleanly. DSA has not been patched for WIndows 10 since at least 2016.

Best,

Rob

Hey Rob,

Yes we are running Windows 10, so reinstalling wouldn't work then. We do have a Windows 7 floating around, maybe I'll go back and that can be our standalone Blu Ray Builder with no updates.

Hey Carlos,

I would try both options. Try a full uninstall / reinstall on the Win 10 system. And try the install on the Win 7 system. You can register the application with the same serial numbers on each system.

Good luck,

Rob

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